UPDATE: New phone!

I went back to the store today. The service tech looked at it for like 10 minutes (or less) and came back out with it. He said that he ordered me a new phone but that the downside is since it's so close to Christmas, I may not get it before Monday. Who cares when I get it! I'm surprised that I'm getting a new phone for free! It doesn't replace my music and pix but that's ok. After the last time this happened, I found an application to retrieve the pix and save them on the computer.